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PROGRAMS: SAMPLE CURRICULA
The art of feedback
Feedback is defined as a response to a particular process or activity. It is based on observation and constructive criticism. When utilized effectively, feedback can spur growth and encourage improvement. Providing and receiving feedback are skills all leaders need to practice and refine.
Providing Feedback | Receiving Feedback
Forms of Feedback | Soliciting Feedback
Tips on Providing Feedback
1. Make certain to look your subject directly in the eye.
2. Make certain comments are directed at a specific behavior instead of a general action.
3. Make your comments descriptive rather than evaluative. Observers are more likely to be seen as supportive rather than judgmental when they describe their own reactions instead of describing the learner's behavior.
4. Strive to balance your positive and constructive criticism. A person needs to know what they are doing right in addition to what they need to improve.
5. Strive to respond quickly. Feedback is most effective when timed close to the behavior or activity.
6. Acknowledge that there might be a difference in style. There is usually more than one way to tackle an activity.
7. Refrain from giving advice unless it is asked for by the receiver.
8. Remember that the purpose of feedback is to build up, not tear down. Approach giving feedback with an encouraging attitude.
9. Ask whether the learner wants you to look for a particular behavior.
10. Consider the timeliness of your observations. Can or should they be acted on today? This week? Next year?
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Tips on Receiving Feedback:
1. Try not to take criticism personally. Remember that the observer is trying to help you improve.
2. Allow the observer to finish sharing his or her thoughts before asking questions or seeking further explanation.
3. Practice active listening skills.
4. Tell the observer early on if you want him or her to look for a particular behavior. This will help maximize his or her responses.
5. Acknowledge that there might be a difference in style. There is usually more than one way to tackle an activity.
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Forms of Feedback:
Surveys and polls
Evaluations (written or oral)
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When to Solicit Feedback:
In the brainstorming stages of a project, when you might want to increase the involvement of other people.
When you are preparing for an activity such as a giving a speech or a performance.
To gauge participants responses after an event or activity.
When you want an outside perspective on your work or behavior.
Remember: Constructive feedback is based upon trust, honesty, and concern. Leaders should both expect and solicit feedback from other team members. It is an important component of achieving personal growth.
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Other topic in Communication Skills: Active listening
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